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Sometimes our leadership lessons are the hardest to learn. On our path to becoming good leaders, we will need to embrace introspection, rigorously pursue knowledge and of course, take risks! I don’t see any managerial skills in you! These were the words said to me at just 29 years of age. It was one of the […]

Dear Bajans: Providing a good customer experience  doesn’t equate to servitude. Our collective customer- centric ethos as a nation is severely lacking. In the midst of all of our economic woes as a country, including an IMF programme and likely further austerity measures, one would think that providing an excellent customer experience would be at […]