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Every October, we celebrate Customer Service Week worldwide. Some customer experience practitioners used the week as a learning opportunity to reinforce customer service values within their organisations. Others chose to treat customers to various giveaways and tokens of appreciation. However, our consensus is that notwithstanding the celebratory nature of the week, the greatest way to […]

Dear Bajans: Providing a good customer experience  doesn’t equate to servitude. Our collective customer- centric ethos as a nation is severely lacking. In the midst of all of our economic woes as a country, including an IMF programme and likely further austerity measures, one would think that providing an excellent customer experience would be at […]