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Complaints are great opportunities to improve your customer experience ! I shudder when I hear leaders say, we don’t get complaints here! Let’s face it, there is no perfect business, so your team is either concealing the complaints or your customers are just too frustrated to be bothered to complain. There are varying schools of […]

Dear Bajans: Providing a good customer experience  doesn’t equate to servitude. Our collective customer- centric ethos as a nation is severely lacking. In the midst of all of our economic woes as a country, including an IMF programme and likely further austerity measures, one would think that providing an excellent customer experience would be at […]