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27 Dec
Bad customer experience? Look at the leadership!
Dear Bajans: Providing a good customer experience doesn’t equate to servitude. Our collective customer- centric ethos as a nation is severely lacking. In the midst of all of our economic woes as a country, including an IMF programme and likely further austerity measures, one would think that providing an excellent customer experience would be at […]
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12 Nov
Customer Experience and Business Continuity – Unbeatable in crisis
Why every business needs a customer experience strategy. Start on it today!
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12 Nov
Map It! Don’t neglect your customer journeys!
Customer journey mapping is one of the key pathways to delivering an effective Customer Experience programme.
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Tracey Knight-Lloyd is a marketer by trade, customer-centric with a passion and an austim advocate at heart!
Blog
There are so many things I am passionate about and I have decided to write about them!